With the advancement in technology, especially in Microsoft, there are many companies and individuals who are distributing and reselling the Microsoft office products. As a consumer, it is very hard to know just how to go for the right one. That is, the one that offers good quality services and products. In this article, we compile some factors that you should put into consideration when choosing the best Microsoft distributor;
a. Go for a provider who is focused on the specific kind of MS Office you need; it is very advisable to have a Microsoft specialist as your provider. This is because, they tend to be more involved in your business thus they are able to understand each of their clients’ personal needs thus making your life easier. It is very important to go for a distributor that deals with the kind of MS Office you are looking for rather than going to the inexperienced providers who have probably transacted once or very few times.
b. Your choice of provider should have flexible reselling models; every client should have reselling models of their choice. The three major components of reselling models are technical support, migration and billing. This is more so important if it is your first time to use MS Office. While searching for MS Office, it is recommended that you should go for a company like https://softwarekeep.com/ who offer flexibility to choose if you would like to outsource support, migration or billing as individual components.
c. Your provider ought to be highly ranked for technical support; this is one of the most sought characters of any kind of business. Whatever time of the day or year, a reputable software provider ought to offer technical support to its clients. Also, the distributor should have different means of communication such as phone, email, chat rooms and use of social media platforms. Also, the response time is very critical. A good provider should respond in less than a day and ensure that any kind of problems has been solved. If need be, you can ask about the provider’s net promoter score which will measure the satisfaction of the clients. This is very important in deciding what software provider to settle for.
d. The provider should offer complete migration services; lots of clients are quite skeptical about migration or updating their MS Office. This is because there is a fear of losing archived emails. It is therefore advisable to choose a provider who will guarantee smooth migration as part of their services. There are some providers who may add extra charge for migration and the necessary tools while others offer them for free. You should ask a lot of questions so that you can get the kind of help you need.
By putting the above four factors into consideration, you can rest assured that you will get the best Microsoft Office provider.